Who are we?
Glad to meet you! We are Exagenesis. Our mission is to give our customers the chance to buy high-quality products, all from one place. Our goal is to make sure that everyone has access to safe, reliable, and innovative products, for a price that will leave you jumping with joy and of a quality that won’t leave you wishing for more!
What are the shipping and delivery times?
We ship directly from multiple warehouses as soon as the order is processed.
If we are experiencing a high volume of orders, shipments may be delayed by a couple of days. Therefore, please allow additional days in transit for delivery. In rare cases, if there will be a significant delay in the shipment of your order, we will contact you via email or telephone.
Delivery worldwide usually takes 2-15 business days.
How can I track my package?
Once your package has been shipped, a tracking number will appear on your order details. You will receive an email with the tracking number. You can track your package using the shipping company’s website with your tracking number (for example UPS, USPS, etc.) – or by using universal tracking websites like 17track.net.
What happens if the estimated delivery time passed and I still did not receive my order?
Please contact us with your order number ASAP so that we can check and boost the delivery process. You can email us by using the Contact Us page.
What do I do if my product arrived damaged?
If you receive damaged merchandise, please let us know at the Contact Us page right away, and we will work with you to resolve the issue, such as through a replacement or a refund.
Can I return my product for a refund?
Sure! We have a 30 day return policy, which means you have 30 days after receiving your item to request a return.
To start a return, you can contact us using our Contact Us page.
Your refund will be automatically processed as soon as the order returns to our warehouse.